Your Questions, Clearly Answered
Welcome to the FAQ hub for Dragonfruit AI's Operations Compliance Suite — empowering retailers to enforce standards, improve safety, and boost operational efficiency with ease.
FAQs
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Accuracy & Capabilities
How accurate is Dragonfruit at detecting compliance issues?
Dragonfruit AI achieves 95%+ precision across tasks like empty shelf detection, loitering, clutter, and employee behavior—continuously improved via reinforcement learning from real-world retail footage.
Does it work in complex or cluttered environments?
Yes. Our models are trained on diverse real-world retail environments including grocery, convenience, apparel, and electronics—ensuring robust performance in messy or dynamic scenes.
Search & Language Support
How does the Natural Language Search work?
Just type what you want to see—e.g. "employees on phones in front zone"—and Dragonfruit returns relevant frames, across all stores, instantly. No tagging or filtering required.
Can I search in other languages?
Yes. Dragonfruit supports multilingual queries so global teams can search in their preferred language.
Do I need to pre-configure what to monitor?
No. There's nothing to set up in advance. Just search what matters to you and the system finds it, across all connected sites.
Privacy & Security
How is customer and staff privacy protected?
Dragonfruit processes video primarily on-prem via our Mac Mini Base station. Only anonymized metadata is sent to the cloud. No facial recognition or biometric tracking is used.
Is the system compliant with data regulations?
Yes. Dragonfruit supports GDPR, CCPA, and relevant retail data compliance requirements by minimizing PII and focusing on observable patterns, not identity.
Deployment & Integration
Do I need new cameras or infrastructure?
No. Dragonfruit uses the cameras you already have—analog or IP—and integrates with your existing VMS.
How long does it take to deploy?
Full rollout can happen in days, not weeks. Setup is purely plug-and-play.
Can it scale across hundreds of stores?
Yes. Dragonfruit is built for enterprise scale—supporting 50 to 5,000+ locations with unified dashboards and alerting across zones, stores, or regions.
Do I need IT involvement?
Minimal IT support is needed. Dragonfruit's team handles remote deployment, secure network configuration, and maintenance.
Support & Success
Is training included?
Yes. We provide guided onboarding, training support, and quickstart resources for ops teams, LP, and store managers.
Do I get help after launch?
Absolutely. A dedicated Customer Success Manager is assigned to your account, and our support team is available for ongoing troubleshooting and optimization.
How do I report issues or request features?
You can reach us via our support portal, email, or directly through your CSM. Feature requests are regularly reviewed and prioritized based on customer impact.
Are updates automatic?
Yes. Dragonfruit delivers new features and improvements automatically with zero disruption.
Is there a knowledge base?
Yes. Customers get access to a secure self-service knowledge hub with how-tos, walkthroughs, and best practices.
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