Uncover answers up to 10x faster with Dragonfruit's Case Management AI Agent

Whether you're investigating retail theft, resolving a safety incident, or building a case from scattered footage, Dragonfruit AI helps you get to the truth—faster. Our AI-enhanced case management platform works across real-time and archival video, letting you search, review, and report with unmatched speed and accuracy.

Tackling Investigation Complexity with a Unified AI Agent

Investigations can get bogged down by scattered footage, manual evidence management, and slow collaboration, all slowing down resolution times and risking missed clues. Dragonfruit's Case Management AI Agent breaks down these barriers by uniting video, events, and documentation in a single platform. This streamlines workflows, boosts team collaboration, and accelerates incident resolution.

Key Features for Smarter, Faster Investigations

Unified Investigation Platform

Simplify Investigations with a Seamless Interface

  • Bring together event videos, case details, and reports, all in one place to speed up your investigative workflow.
  • Combine video evidence and documentation without switching systems or applications
  • Organize investigations and group-related cases under Investigation Groups
  • Manage multiple investigations efficiently across sites or event types
Collaborative Case Sharing

Securely Share Investigations with Teams and Partners

  • Facilitate smooth communication and teamwork by sharing cases internally and externally with controlled access.
  • Share detailed reports and video evidence with stakeholders
  • Choose privacy levels from private (within org) to public with password protection
  • Streamline collaboration for faster, coordinated investigation outcomes
Intelligent Reporting Tools

Generate Detailed, Linked Reports in Minutes

  • Compile video and event data into organized investigation reports
  • Include descriptions and associate reports with events for context
  • Share reports easily with password-protected links if needed
Event Management

Organize Every Detail with Intuitive Tools

  • Add and track events, upload video clips and documents, and build a comprehensive case timeline.
  • Link events to specific cameras and time frames for easy reference
  • Upload supporting files, videos, images, PDFs, in just a few clicks
  • Rename, delete, or attach files directly to reports for clear organization
Interactive Timeline Player

Visualize Your Investigation in Real Time

  • Review incident footage and related events side-by-side to build a complete timeline that tells the whole story.
  • Play synchronized videos from multiple cameras along a single timeline
  • Rename, duplicate, or add events to reports without leaving the player
  • Create precise timelines that highlight critical moments

Drive Operational Efficiency and Minimize Risk

With Dragonfruit's Case Management AI Agent, your team can resolve investigations faster, stay organized, and maintain airtight evidence, driving business outcomes that matter.

Accelerate resolution times, minimize risk

Reduce investigative delays by up to 80%, cutting down on the risk of unresolved cases and ensuring quick, informed decision-making.

Boost efficiency with intelligent automation

Streamline your workflows by connecting disparate data and video sources automatically, eliminating bottlenecks and empowering your team to focus on what matters most.

Maintain compliance and reduce liability

Keep every step of the investigation fully documented and audit-ready, ensuring evidence integrity and safeguarding your organization from potential legal risks.

Get More Done with AI Agents That Work in Harmony

Say goodbye to fragmented solutions. Dragonfruit's AI agents integrate effortlessly, creating a unified workflow that accelerates your investigations and delivers complete visibility into every incident.

AI Investigations

Find and review critical video evidence in seconds—no more chasing down footage or switching systems. Boost your loss prevention with AI-powered search, automated redaction, and consolidated case timelines that speed up resolution.

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Camera Infrastructure Monitoring

Protect your investment by keeping your cameras online and your video systems performing flawlessly. Get real-time alerts for outages, misconfigurations, and performance drops so you can fix problems before they turn into costly blind spots.

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Frequently Asked Questions

Got more questions? Reach out.

Close Cases Faster. Reduce Risk. Automate What Slows You Down.

Transform how your team handles digital evidence with the Case Management AI Agent—built to make investigations smarter, faster, and fully audit-ready.